Privacy Policy

At 9bat, your privacy is a fundamental part of how we operate. This Privacy Policy explains what personal information we collect from players registered on 9bat.onl, how that information is used, under what circumstances it may be shared, and how we protect it. By accessing or using the 9bat platform — whether to place cricket bets, spin the reels on your favourite slots, or join a live casino table — you agree to the practices described in this document.

This policy applies to all users of 9bat regardless of their location within Bangladesh — whether you are connecting from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. We encourage you to read this document carefully and contact our support team if you have any questions about how your data is handled. We reserve the right to update this policy from time to time, and we will notify registered users of material changes via email or in-platform notification.

1. Information We Collect

When you register and use the 9bat platform, we may collect the following categories of personal information depending on the actions you take on the site:

• Registration data: full name, date of birth, email address, phone number, and a username chosen by you.
• Identity verification documents: national ID card (NID), passport, or other government-issued documents required for KYC compliance.
• Financial data: transaction history, deposit amounts, withdrawal requests, and mobile banking account references (bKash, Nagad, Rocket, Upay).
• Usage data: IP address, device type, browser type, operating system, pages visited, time spent on each page, and game history.
• Communications data: messages sent to our support team, feedback forms, and responses to surveys or promotions.

2. How We Use Your Information

The personal data we collect from 9bat players is used solely for legitimate platform purposes. These include:

• Account management: creating, maintaining, and securing your player account on 9bat.
• Payment processing: facilitating deposits and withdrawals via supported Bangladeshi payment channels including bKash, Nagad, and Rocket.
• Customer support: responding to your queries, resolving disputes, and improving service quality based on support interactions.
• Fraud prevention and security: detecting suspicious activity, protecting player accounts, and complying with anti-money laundering (AML) requirements.
• Marketing communications: sending you relevant promotions, bonus offers, and game updates — only where you have provided explicit consent.

3. Sharing Your Information

9bat does not sell, rent, or trade your personal information to third parties for commercial purposes. We believe that trust is built by protecting the data of every player on our platform. However, in limited and clearly defined circumstances, your information may be shared with the following categories of recipients:

Circumstances in which limited data sharing may occur include:

• Service providers: payment processors, identity verification partners, fraud detection services, and IT infrastructure providers who are contractually bound to protect your data and use it only for the specified purpose.
• Legal obligations: if required by applicable law, court order, or government authority, 9bat may disclose information to the extent legally required. We will not voluntarily provide more data than is strictly required.
• Business transfers: in the event of a merger, acquisition, or sale of platform assets, user data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

4. Cookies and Tracking Technologies

9bat uses cookies and similar tracking technologies to enhance your browsing experience, remember your login session, and analyse site usage patterns. Cookies are small text files stored on your device by your browser. They help us understand how players interact with different parts of the platform so we can make improvements that benefit everyone.

We use the following types of cookies: essential cookies (required for basic platform functions such as login and session management), analytics cookies (to understand traffic patterns and page performance), and preference cookies (to remember your language and display settings). You may disable non-essential cookies through your browser settings at any time; however, doing so may affect some platform features.

5. Data Security

We take the security of your personal data seriously. 9bat implements a range of technical and organisational security measures to protect user information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, access controls that restrict data access to authorised personnel only, regular security audits and vulnerability assessments, and secure password hashing protocols for account credentials.

While we employ industry-standard safeguards, no online platform can guarantee absolute security. We encourage all players to use strong, unique passwords for their 9bat account and to avoid sharing their login credentials with anyone. If you suspect any unauthorised access to your account, please contact our support team immediately at [email protected].

6. Payment Information and Financial Data

Deposits and withdrawals on 9bat are processed through trusted Bangladeshi payment providers including bKash, Nagad, Rocket, and Upay, as well as international card networks Visa and Mastercard. We apply the following standards to all financial data handling:

• We do not store full card numbers, CVV codes, or mobile banking PINs on our servers. Payment tokenisation and partner-side security ensure these details remain confidential.
• All financial transactions are logged for fraud detection and regulatory compliance purposes. These logs are retained for the minimum period required and are not used for marketing.
• If you dispute a transaction, 9bat will share the relevant transaction records with the applicable payment provider to assist with the resolution process.

7. Your Rights as a User

As a player on the 9bat platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with your account details and a clear description of your request:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: subject to legal and regulatory retention requirements, you may request the deletion of your account and associated personal data.
• Right to object to marketing: you may withdraw consent for marketing communications at any time by contacting us or using the unsubscribe link in any promotional email.
• Right to data portability: where technically feasible, you may request a structured, machine-readable copy of your personal data in a common format.

8. Data Retention

9bat retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations. Account data is retained for the duration of your active account relationship with 9bat and for a defined period after account closure to meet legal, fraud prevention, and dispute resolution requirements.

Transaction and payment records may be kept for a longer period in accordance with financial record-keeping obligations. When data is no longer required, we ensure it is securely deleted or anonymised using appropriate methods.

9. Minors and Age Restrictions

9bat is strictly an adult platform. We do not knowingly collect, process, or retain personal information from individuals under the age of 21. All users must be 21 years of age or older to register and use the platform. During registration, we collect date of birth information and may require identity verification documents to confirm that you meet the minimum age requirement. If we become aware that a user under the age of 21 has provided personal information or has an active account, we will take immediate steps to suspend the account, delete the associated data, and refund any funds in the account balance where appropriate.

10. Changes to This Privacy Policy

9bat reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will notify active users via their registered email address or through a prominent notice on the platform. The date of the most recent revision will be reflected at the top of the policy document. We encourage you to review this policy periodically. Your continued use of the 9bat platform following any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting our support team.